Takedown policy
Takedown requests are handled through the same path as everyone else's: file an appeal, a moderator reviews, the decision is auditable. We do not take records down because someone asked nicely.
Last updated: 09 May 2026
Process
- File an appeal at Right to reply. Reference the specific report ID you are disputing.
- A moderator (REVIEWER role or above) reviews. They may contact you for evidence — transaction hashes, exchange confirmations, court orders.
- The moderator records a decision. Outcomes: upheld (the report is demoted to redacted, or withdrawn from public surfaces), or dismissed (the report stands with the appeal noted).
- The decision is written to our audit log alongside the moderator’s identity and rationale. You receive a written response at the contact you provided.
Grounds we consider
- Identity confusion.The identifier was misattributed — e.g. your phone number was inadvertently published as the scammer’s when it was the victim’s.
- Factual error. The narrative misrepresents what happened (a transaction did settle, the wallet was a custodial hot wallet not associated with the operator, etc.).
- Resolution since publication. The matter has been resolved through other means (refund, criminal conviction with order, mediation).
Grounds we will not accept
- “The report makes me look bad” without a factual challenge.
- “I have a legal team” threats unaccompanied by a substantive rebuttal.
- Demands to identify the reporter. We do not deanonymize victims under any circumstances.
- Bulk takedown requests not tied to specific report IDs.
Court orders
Court orders from a Kenyan court are honoured. Send the order to legal@kcfr.ke with the affected report IDs. We will comply with the order and record the action in the audit log. If the order is from a foreign court we will seek local counsel before acting.
What happens to a withdrawn report
Withdrawn reports are removed from public surfaces (search, clusters, trends). They remain in our database with a WITHDRAWNstatus so we don’t accidentally reaccept the same submission and so we can defend the moderation decision if challenged. Reporter privacy is preserved either way.